Internal Communications Manager

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Communications Travel Percentage :
25 - 50%
Job Description
About FIS
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?
About the Team
As an Internal Communications Manager within the Global Client Experience organization, you will lead all internal strategic communications for the team’s more than 7,000 colleagues. The Global Client Experience organization consists of client care and support, onboarding services, client success and custom value-add services for the banking solutions line of business. 
What You Will Be Doing
Analyzes communications policies, procedures, and standards for efficiency and effectiveness based on the needs of the target audiences and select appropriate communications media.
Advises senior management on communications initiatives to support company objectives.
Portray and present the company in a favorable manner to various levels of press and industry personnel.
Communicate company philosophy, policy and marketing strategy to employees and outside resources.
Consults with internal and external clients to develop appropriate communications solutions and utilizes communications methods and techniques to develop strategic approaches to meet client objectives.
Develops and manages the execution of strategic plans and the implementation of communications tactics.
Manages the development, production and implementation of internal and external communications and identifies appropriate communications vehicles, e.g., bulletins, magazines, videos.
Directs the development of communications vehicles, e.g., advertising, public relations, new releases, press conferences, feature stories, news-media interviews, magazines, newsletters, bulletins, management briefs, videos, brochures, direct mail, slide presentations, special events, marketing booklets, trade shows, verbal and written presentations.
Coordinates projects and oversees all phases of production, e.g., planning, writing, producing with internal/external vendors, e.g., advertising agencies, freelance writers, video production companies. May negotiate contracts with vendor management to support communications needs, objectives, budget and time frames.
Manages and/or writes, edits and produces communication materials as necessary while ensuring quality standards are met.
Coaches company representatives to maximize the effectiveness of their presentations to the news media and other audiences.
Performs staff leadership role and promotes motivation through effective management and mentoring.
Establishes department financial goals and objectives and ensures all objectives and expectations are met.
What You Bring
People Mgmt. Experience is a Must
Bachelor’s degree in related discipline or the equivalent combination of education, training, or work experience. (5+ years)
Proficiency in communication practices and techniques.
Knowledge of the production requirements for printed material, television and/or radio advertising.
Knowledge of project management methods and techniques.
What We Offer
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
A broad range of professional education and personal development possibilities – FIS is your final career step!
The chance to work on some of the most challenging, relevant issues in financial services & technology.
A fantastic range of benefits designed to help support your lifestyle and wellbeing.
A work environment built on collaboration, flexibility, and respect.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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