Publikováno v: Inženýrství v Belfast | Nejnovější změněné: |
We are recruiting for an SC Cleared IT Engineer on contract to work for a global financial organisation based in Belfast.
Breakfix work/Tech bar Breakfix work/Tech bar
Responsibilities:
Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements
Escalate issues in line with company processes to ensure customer demands are met
Able to communicate on issues to meet business and customer requirements to avoid escalations
Provide customer service to internal and external customers to ensure consistent experience
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
Ensure Department/Contract meets SLA performance targets
Maintain and improve customer satisfaction levels
Understand and adhere to policies and procedures
Keep skills up to date with IT industry standards as appropriate to the role/contract.
What you'll need
Proven experience in IT Service environment
Ideally certified in appropriate technologies, Dell and Windows to support business strategy
Flexible approach to work, covering sites remotely as well as occasional visits to Scotland
Demonstrates analytical and systematic approach to resolving complex problems and assignments
Demonstrates ability to engage and influence on issues at all levels both internally and customer facing
Able to define and follow instructions and procedures
Demonstrates an organised approach to work
Proven ability to work under pressure and to tight deadlines.
Demonstrates effective interpersonal, literacy and numeracy skills
Demonstrates awareness of health and safety at work
