Credit Controller

Position: Credit Controller

* Location: Harrow

* Contract: Permanent, Full-Time

* Monday - Friday, 9am - 5pm (WFH one day a week)

Credit Controller?

* Does the opportunity to join a well-established and expanding organisation in the care sector appeal to you?

* Do you have previous experience working in the Care Sector as a Credit Controller or similar?

* Are you a confident individual who can build strong relationships and would be compassionate dealing with sensitive situations?

* Would dealing with some complex queries and risk assessments be something you’d feel confident with?

* Do you pride yourself on having strong attention to detail and good numeracy and analytical skills?

* Does the opportunity to work for a friendly and family owned, growing care home and being responsible for 15 homes appeal to you?

If you answer 'YES’ to some of the above, then please get in touch with the smart10 recruitment team today…

Our Client:

Our client is a highly established and family owned company specialising in bringing a combination of the highest quality of health care services and experience across their nursing and care homes.

Job Overview:

This is an exciting and new opportunity to join our client as a Credit Controller reporting directly into the Finance Manager.

To be successful in this role you will have previous experience of working in a credit control role, preferably within the care sector. You will be more than just a debt collector, as this role is about building strong relationships, creating trust internally and externally, whilst dealing with some complex queries and risk assessments on a frequent occasion.

Responsibilities & Duties:

Assisting with council queries where transactional team are unable to find a resolution

Regularly reviewing debtor balances for all homes to identify problem payers early

Making outbound calls to residents and families to manage debt levels and promptly resolve queries which may arise

Communicate regularly with home managers and admin regarding resident accounts and following up any issues in a timely manner

Ensuring new resident onboarding checklist is complete by the home

Liaison with transactional team to ensure bank postings, allocations and reconciliations are up to date.

Customer letters and statements sent out on time

Maintaining memos on customer accounts within sage to ensure info is up to date

Recommend legal escalations where collection steps have failed

Maintain debtor days at pre-defined level.

Person Specification

Strong customer service focus

Able to demonstrate initiative and work without much supervision

A team player who is willing to get involved in other duties outside their day-to-day ro

Proactive, self-starter, tenacious and diplomatic

Experience of Microsoft dynamics or CareMaster beneficial but not essential.

*Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon.

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