Veröffentlicht in: Ingenieure in Großbritannien | Verfasst am: |
POST TITLE: 2nd Line Service Desk Engineer
LOCATION: Didcot, South Oxfordshire
SALARY: £25,000
COMPANY BENEFITS:
21 days standard holiday + bank holidays
Free on-street parking
Training for industry certifications and qualifications
Mileage allowance
Regular bus service to Oxford & Witney (next to the bus stop)
Beautiful location, set in a small Oxfordshire village close to Oxford and Witney
Additional holiday days available (subject to workload and availability)
Annual salary and performance reviews
Exciting job opportunity working for a small Managed Service Provider (MSP) looking after a range of residential and corporate clients, with a client size of up to about 100 users.
The company has a strong MacOS focus, having previously been an Apple Authorised Service Provider & Reseller.
We're looking for a 2nd Line Support Engineer to help look after our clients, based full-time on site.
Working as part of a team of 5, you'll handle incoming requests and prioritise incoming tickets to ensure issues are resolved promptly.
YOUR RESPONSIBILITIES
Manage your tickets effectively, ensuring they are kept updated and clients are kept up to date on progress
Monitor progress of any tasks assigned to you
Manage any repairs in our workshop and carry out repairs to Macs, PCs, Servers & other IT equipment
Monitor clients systems via our remote monitoring tools
Escalate issues to a Tier 3 engineer quickly if required
Manage and maintain clients infrastructure and cloud services, such as Microsoft 365YOUR EXPERIENCE
To join us as a 2nd Line Support Engineer, you will need:
Previous experience in an IT helpdesk support/repair role
Knowledge and experience of various IT systems
Good knowledge of networking & TCP/IP
Knowledge of DNS configuration & web hosting
Excellent hardware and software troubleshooting skillsPlanet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
