What will I be doing?
As a Head Waiter / Waitress , you are responsible for deliver an excellent Guest and Member experience and help to F&B Supervisor for supervising operation in Restaurant. A Head Waiter / Waitress will also be required to communicate and delegate tasks to the other waiter / waitress to ensure service level are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Ensure compliance of brand standards
- Manage guest queries in a timely and efficient manner
- Represent needs of the team
- Assist Food and Beverage management with training and development of team members
- Comply with hotel security, fire regulations and all health and safety legislation
- Follow and supervise financial procedures regarding micros utilizing, closing checks and shift settlements
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
As a Head Waiter / Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Food and Beverage experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Fluent Polish and English
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in hotel industry
- Previous experience in supervising and/or delegation
- Willingness to help to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!