Junior Application Support Analyst

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Junior Support Analyst required by a market leading tech company in the sports and entertainment industries Delivering an advanced platform covering – access, loyalty, payments, & sponsor engagement, Our client continuously innovates and shapes the future of Sports. 

Key job responsibilities

Technical incident management (call logging, troubleshooting, escalation)
Product support and maintenance (hardware and software) primarily through remote access
PC and server software installations, configuration and testing of bespoke software
End user training 
Documenting critical and routine procedures as well as end user literature
Out of hours event support both remotely and on site (this is included in the annual salary offer)
Troubleshoot various problems that arise with day-to-day work and resolve issues
Essential skills required

Knowledge of T-SQL is an advantage
A sound technical grounding, including a good understanding of networking principles and Microsoft server and desktop environments
Excellent communication, diagnostic and troubleshooting skills
Reliability and a willingness to solve client demands
A keenness for new experiences, responsibility, and accountability
Ability to establish a good working relationship with customers and fellow colleagues  
Able to prioritise tasks whilst maintaining a clear customer focused approach
Relevant MCP, MCSA or MCSE qualifications are an advantage.

Employee benefits
o Eligibility to join the Company Pension Scheme
o 24 days Annual Leave plus UK Bank and Public Holiday’s
o Flexible and remote working.
o Company Dental and Health Insurance Scheme
o One off £150 Working from Home Allowance
o Monthly Social Events
o Cycle to Work Scheme
o Daily Lunch Vouchers in the Office Café
o Free Annual Eye Tests

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any persons for this role