Posted in: Consulting Services in United Kingdom | Posted: |
Benefits: 25 days holiday, pension, uncapped OTE, medi-cash plan + more
Superb opportunity to join a boutique software house who specialise in custom solutions for business performance and strategy management.
The business is continuing to evolve and we’re looking for an Implementation Manager to join the team. This is a highly varied role covering project delivery, customer success and software configuration. You’ll work with an impressive portfolio of blue-chip clients covering multiple industries.
*This is a fully remote based role that will involve international travel and occasional team meets in the Coventry area.
Responsibilities:
* Manage the full lifecycle of service engagement for an assigned client portfolio, managing customer satisfaction, expansion, upselling and service requirements.
* Perform customer facing onboarding activities, inc. customer discovery, desired outcome creation, success planning and in-depth platform training.
* Analysing requirements, designing, and documenting the solution, configuring the software to meet client needs, testing and supporting clients during the rollout.
* Engage with customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
* Support project management activity including creating/updating project plans.
* Execution of key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
* Work in a highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of the platform.
What experience you’ll need:
* Strong experience in software implementation and consulting with clients in a B2B environment.
* Strong experience in configuration, testing and delivering bespoke software solutions.
* Exceptional communication skills and the ability to liaise with multiple clients directly, upselling and maximising revenue potential.
* Detail oriented and exposure to the full integration/project management lifecycle.
* Ability to work both independently and as part of a wider team in a remote setting.
More details available on successful application