Posted in: Customer Service/Call Centre in Norwich | Posted: |
We’re looking for people who can have great conversations over the phone and on-line. Whether you have previous sales experience or are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with current or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.
The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.
RESPONSIBILITIES
Calling prospective customers at their request or speaking with them on-line
Listen to what our customers want and walk them through our product ranges
Securing an appointment for our sales team to meet our customer and complete the sale
Meeting set targets through your product knowledge and excellent customer service
REQUIREMENTS
Great verbal communication skills
Skills in telesales, retail, estate agency or customer service desirable
Basic IT skills
Ability to work in a team and follow direction
Being self motivated
REWARDS
Competitive salary and performance related bonus up to an extra £8k per annum or £666 each month
31 days holiday, increasing to 33 days after 2 year’s service
Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
Frequent internal Call Centre incentives and rewards
Paid time off annually to volunteer
A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
Discounted staff purchase scheme
Break out games room
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees