Sales Co-Ordinator

OUR CLIENT IS RECRUITING
JOB TITLE: Sales Coordinator
COMPANY: Pulp-Tec Ltd
BASE: 8 Grayshill Road, Cumbernauld, G68 9HQ
CONTRACTED HOURS: Full-Time, Monday - Thursday 8:30 a.m. to 4:30 p.m.
Friday 8:30 a.m. to 3:30 p.m.
RESPONSIBLE TO: Managing Director
ACCOUNTABLE TO: Managing Director
JOB SUMMARY:
The Sales Coordinator is responsible for the accurate and timely end-to-end processing of orders; from receipt, manufacturing, delivery, through to invoicing. The job role will involve corresponding with existing customers as well as engaging with and welcoming new customers, always adopting a professional approach. The Sales and Logistics Coordinator will demonstrate excellent organisational skills, ensuring office administration, customer files and pricing information are accurate and up to date. The job holder will be motivated and self-driven to manage the fulfilment of orders as well as working as part of the wider Pulp-Tec and management team to address any issues, ensuring customers’ needs are met from the point of order placement to delivery.
MAIN RESPONSIBILITIES:
* To seamlessly process customer orders from receipt through to invoicing, ensuring accuracy and great customer service at every step.
* To champion excellent customer care, nurturing relationships with existing customers and engaging and welcoming new customers.
* Coordinate and liaise with carriers and freight forwarders, along with utilising knowledge of import and export documentation, to ensure the smooth transit of products across borders.
* Maintain accurate customer records and ensure product and pricing information is up to date at all times.
* Perform general office duties and administration tasks, to ensure the smooth and efficient operation of the office.
* Respond to customer queries by telephone and email in a prompt and professional manner.
* Be proficient in the use of available software and platforms, including Microsoft Word, Excel, SAGE and Air Table to assist in delivering a first-class service to our customers