Posted in: Customer Service/Call Centre in Dundee | Posted: |
We are recruiting for a Customer Service Advisor, to be based in our Aberdeen Headquarters. This role will be responsible for processing customer enquiries in an accurate, compliant, efficient and professional manner, whilst building effective customer relationships, improve customer satisfaction and provide a proactive customer service at all times. This role would be best suited to a recent graduate, preferably with Business Management degree.
About us:
Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.
About the Role:
Responsibilities include but are not limited to:
* Continually improve levels of customer satisfaction
* Ensure customers receive and perceive “value for money”
* Provide and exceed enquiry intake, order conversion and invoiced sales targets
* Determine the Hydrasun selling price and achieve an optimal balance of maximum margin and competitiveness
* Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation
* Ensure enquiries are processed and quoted expediently and within agreed timescales
* Ensure orders are processed, delivered and invoiced expediently and within agreed timescales
* Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others
* Manage customer service performance. Address issues of underperformance
* Produce specific reports or documentation in accordance with both Hydrasun and customer defined formats & requirements
* Adhere to any duty rota that is which may be in force.
About you:
Essential Experience, Qualifications and Competencies
* Degree qualified in Business Management or similar
* Ability to communicate both verbally and in writing at all levels
* Ability to build proactive relationships with customers and team members
* Competent in the use of computer systems, in particular Word, Excel and Power-point
* Excellent attention to detail
* Ability to demonstrate a flexible “can do” approach to their work
* Ability to plan and organise their workload to ensure deadlines are met
* Ability to delegate work effectively and ensure that tasks are monitored and completed
* A motivated individual who is able to use their own initiative
* Ability to negotiate with customers
* Possess the necessary drive to lead a team when required.
Desirable Experience, Qualifications and Competencies
* A qualification and / or training courses in selling techniques and methods
* S/NVQ level 3 in Customer Services
* Ability to negotiate with customers
* Previous experience in a sales environment within a supply company in the service industry
* Previous experience in a supervisory position in an internal sales environment within a supply company in the service industry
* A working knowledge of Hydrasun products
* An understanding and previous experience of using ERP systems.
Our Benefits:
- Free, onsite Parking
- Life Assurance
- Medical cover
- Bike to work