Reporting Administrator

Reporting Administrator
Monday to Friday 8am – 5pm
Permanent
Competitive salary and attractive package
 
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Reporting Administrator.
The overall purpose of the role is to be responsible for the Insurance and Customer Satisfaction Survey Functions and provide monthly reporting and analysis to all relevant stakeholders. This will involve liaising with the customer, Client and contactors to document incidents/accidents and ensure speedy rectification following relevant approvals and process of Insurance works. 
In addition to the above, you will Support the wider Customer Service Centre Advisors in taking calls/processing emails when required and time allows.
Duties to include:
Manage all tasks coded to Insurance from end-to-end process liaising with Client, contractors and all relevant stakeholders and provide clear and accurate reporting of progress as and when required.
In line with Client KPI’s provide full monthly Insurance reports including costs, progress, and next steps.
To ensure all Customer Satisfaction survey KPI’s are achieved. Obtain 40 full feedback surveys per month from customer and collate statistics against Key Performance Indicators in the required timescales, frequency’s and to meet on-demand deadlines, ensuring reports show accurate and up to date performance.
Provide visual demonstration of Survey outcomes through reports of performance.
Identify areas of focus in line with continuous improvement liaising with internal and external operational teams to feedback on customer journey findings/outcomes/.
Answer incoming calls from clients with national and multi-site operations.
To process and update requests from our Client, internal personnel and suppliers via telephone, e-mail, web, and client applications.
Accurate process reactive, planned, and statutory compliance
To activate requests and log all requests on our in-house computer
To consult with mobile and site-based engineers and field-based facility managers to action requests, as
To consult with sub-contractors to attend site to repair faults and raise appropriate purchase orders as
To be proactive in ensuring that all requests are completed within Service Level Agreements and that the correct process flow has been adhered
To be proactive in chasing job closures and to close reactive requests that have been completed by our internal resources and sub-contractors.
To ensure that timeframes and processes are adhered to in relation to service level agreements, client policies and approval limits.  
Candidates suitable for this role will:
Technical Skills
Proficient in Microsoft Office Information Technology software (Word, Excel, and PowerPoint) is
Previous experience of using a CAFM system
Good understanding of tabular data structures
An understanding of information legislation, such as the Data Protection Act.
Awareness of systems used to generate and present data, reports, and process jobs.  
  Core Skills
  It is essential for the right candidate to:
Have excellent verbal and written communication
Be organised and able to multi-task.
Be able to use time as a valuable resource and manage own time to achieve required
Be able to work under
Problem-solving and good analytical skills Experience
A minimum of one year experience working in a help desk environment is
Working experience in a customer focused setting is
Multi-site national client operations  
In return you will receive a competitive salary and employment package. Work within purpose built offices with a warm, friendly, and supportive environment with extensive training and development opportunities.
If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration