Application Officer

Officer experience of Northgate, is advantageous, assessing need against a scheme or policy

PURPOSE OF THE JOB

To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations.

PRINCIPAL ACCOUNTABILITIES

Responsibilities

1. Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation.

2. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council’s allocations scheme and relevant to their circumstances.

3. Provide information and support, including training to internal departments on the Council’s housing registration policies and procedures.

4. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies.

5. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements.

6. Develop and update the applications functions of the Housing Applications database.

7. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request.

Knowledge, including educational qualifications:

Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice

Knowledge of Equalities legislation and good practice and

its application in relation to housing services

Experience:

Must have experience of administration and word processing.

Experience of inputting and validating data on a computer

Must have prior experience of preparing statistical information

Experience of service delivery to applicants in housing need