Posted in: Administrative and Support Services in London | Posted: |
Job Title: Regional Manager
Location: Central London
Salary: £40,000 per annum
Job Type: Full-time, Permanent.
About us:
LAH provide front of house receptionists and marketing representatives for premium commercial office schemes, working with Landlords, Investors and Property Management Companies. We've been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.
What we're looking for:
We have an exciting opportunity for a Regional Manager to join our London/South team. You will work on a mobile basis throughout the region to provide a vital management resource to the Regional Director and support for the on-site reception teams.
This role serves as the essential link between LAH, our clients, and on-site teams, ensuring seamless communication and alignment. With a continuous focus on improvement, the Regional Manager drives the evolution of service delivery, maintaining our commitment to excellence and upholding the integrity of the LAH brand.
You will live within easy reach of central London - the region includes Croydon, Hammersmith, Ealing, The City, West End and Mayfair. Ideally, a car owner/driver, you may also be required to travel to a small number of locations in Surrey and Kent.
Full-time role working 5 days per week, approximately *8 hours per day (*hours/start times may vary).
What you'll be doing:
Operational
Serve as the first 'go-to' individual for all day-to-day enquiries across sites, resolving issues where possible or escalating to the Regional Director as needed
Manage the day-to-day operations at each site, providing support in operations, administration, and welfare to the LAH reception teams
Occasionally stand in for the Regional Director at client meetings to ensure continuity of our LAH service to clients
Work alongside the Regional Director on varied projects, prioritising according to business needsSite Visits
Develop and maintain a site visit schedule in accordance with LAH standard operating guidelines. Ensure timely post-visit follow up communications are delivered and shared with key stakeholders
Conduct regular welfare checks at designated sites, reporting findings to the Regional Director and relevant teams
Welcome new starters into LAH, efficiently managing the induction process and ongoing performance management
Collaborate with the on-site representative to establish a calendar of social engagement initiatives for on-site events. Monitor site delivery of events, supporting the representatives to ensure successAdministration
Ensure that all health and safety and regional compliance documentation is completed in the correct timeframe and accurately filed for each site
Work closely with the Cover Department to implement effective absence management for your representatives. Promptly identify and communicate any issues to the Regional Director and collaborate to develop effective solutions in managing staff attendanceAssistance with site cover
Embrace the demands of the role, including travel and flexible hours, to provide occasional temporary cover for reception within the region, as business needs dictates
Utilise your experience and understanding of individual site needs to work closely with the Cover Department. Ensure that cover allocation is suitably adjusted to meet site demands and maintain service levelsAbout you:
Immaculately presented - represent the LAH Management team
Organised with great time management
Empathetic and always willing to assist and nurture colleagues
Relish a challenge and able to work unsupervised and remotely
Previous experience of managing a large team
Proactive and creative
Not fazed by independent travel to regional locations
Flexible and willing to change plans at short notice
Enjoy being part of a regional team
Excellent IT and administration skillsBenefits:
Contribution to travel
Discretionary Annual Bonus
Contributory Pension Scheme/Life Assurance
Employee Benefits Scheme
Annual Company Event
Mac Book/PhoneCandidates with the relevant experience or job titles of; Area Manager, Regional Manager, Regional Business Manager, Area Retail Manager, Retail Manager, Retail Coordinator, Regional Coordinator, Retail Director, Area Coordinator, Area Director, Retail Sales Manager, People Management, Retail Area Manager, Retail Management, Regional Sales Manager, Regional Retail Coordinator, Retail Strategy Manager will also be considered for this role
