Posted in: Engineering in London | Posted: |
Role: Senior IT Support Engineer
Location: Central London
Salary: Up to £40,000
Our client, a Managed IT & Microsoft Cloud Solution Partner is searching for an experienced and technically minded IT Support Engineer to join the team ASAP!
This is a fantastic opportunity to work within a growing team, at a company which is heavily focused on providing high level cloud solutions and support.
Role Overview
As an IT Support Engineer you will be responsible for providing L2 & L3 solutions for their clients, acting as a senior point of escalation and also being involved in project work.
Daily Responsibilities:
Act as a key point of contact for escalations from the service desk
Oversee the provision of support to multiple clients across various sectors.
Hands on assistance with a range of exciting projects relating to Microsoft cloud solutions, virtualisation, disaster recovery, and more
Ensure that SLAs (Service Level Agreements) are being met in an efficient and timely manner
Act as a central point of contact between the service desk, clients, and projects department
Person Specification:
Strong understanding around the M365 stack
Good understanding of Networks
Strong experience with Azure Virtual Desktop
Strong understanding of Windows Servers (any versions)
Previous experience working for a Managed Service Provider would be beneficialIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
