Key Account Manager

Kenny Recruit are partnering with one of our favourite clients in their search for a Key Account Manager. This is a permanent vacancy and our client is a growing marketing communications company. You will be part of a team of 4 and report directly into the Client Services Manager, with the opportunity to progress within the company.

We are seeking an experienced Key Account Manager to service existing clients, you must have excellent customer care skills, enjoy problem solving and be motivated in seeing repeat business. Although this is not a direct sales role, we are looking for someone who will enjoy up-selling to current customers and is motivated by winning more business.

Our client are at the start of implementing their 3-year strategy plan so there is no better time to join!

Pay: £35,000 - £45,000 per annum (dependent on experience) + 30% bonus + commission for revenue targets hit

Location: Richmond/Twickenham (hybrid working model after probation completed)

Working hours: 9.00am - 5.00pm

Responsibilities:

* Deliver agreed annual revenue target from set client list

* Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all products and services

* Book and manage jobs to the highest standard

* Implement the 9 C’s model of customer service across the client base

* Ensure regular contact with all clients within the agreed client list

* Where appropriate, (as agreed with CEO) develop account plans and implement

* Meet with key clients on a regular (quarterly or bi annually) basis to deepen the relationship, uncover development opportunities and make sure we are aligned with their current and future needs

* Actively search out opportunities in your client base recording activity and opportunities in HubSpot CRM

* Generate google reviews and referrals from your client base

* Deliver fundamental tasks including correct job booking, contacting first job bookers and PO management

* Manage customer payments ensuring services received on time and according to agreed terms

* Working in partnership with colleagues and other internal teams to ensure that customers get a good service

* Keeping up to date with company products and services so that they can be fully explained to customers

* Other tasks as required

Skills needed:

* 3 years account management experience within a print and mail business

* Target driven – highly capable of building relationships and developing accounts

* In-depth understanding of account management and customer service

* Builds strong working relationships both internally and externally

* A track record in persuading, influencing and negotiating effectively at all levels

* High degree of accuracy when completing projects.

* Open minded and resilient in the face of disappointments

* Can prioritise workload and manage peaks and troughs effectively

* Self-motivated with a positive, curious and outward looking

* Can demonstrate the company values – We Care, We Deliver, We Evolve and We Challenge

Next Steps…

We've been candidates too so we know how frustrating it is if you don’t hear back from a job application. We’d love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can’t get back to every application - We know that’s not what you want to hear but we hope you’ll understand?

Short-listed candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion.

We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat