Posted in: Administrative and Support Services in South West England | Posted: |
Downtime Controller
Chippenham
£26,000 - £28,000
Our client are a market leading fleet management company, due to continued growth they are seeking a downtime controller to join their office in Chippenham. The role will be responsible for vehicles off road (VOR) and ensuring all parties are kept abreast of vehicle progress, the company operate on a hybrid model with Monday and Friday working remotely.
Key Responsibilities – Downtime Controller
Responsibility for Vehicle off road (VOR) follow up progression and updates.
Responsibility for Progress follow up progression and updates.
Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
Review and pursue alternative repair methods such as alternative parts supply
Identify trends and escalate network performance concerns to Vendor Management
Liaise with manufacturers on repairs where technical assistance is needed.
Raise and manage manufacturer cases for back-order parts.
Raise and manage manufacturer loss of use claims / replacement vehicle requests
Proactively chase customers when awaiting authority.
Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
Process rental off hires when a VOR event closes.
Follow up events after a no fixable roadside event.
Take incoming calls relating to VOR from customers, suppliers and manufacturers.
Hold customer VOR calls where applicable.
Communicate VOR updates to stakeholders and the business.
Escalate concerns to technical colleagues / team leader where appropriate
Qualifications & Experience – Downtime Controller
A good general level of education is required.
Able to use Microsoft Word, Excel and Outlook to an intermediate level.
General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous
Additional education, certifications, or related experience is generally preferred; including City and Guilds, IMI or NVQ in motor vehicle repair.
Benefits – Downtime Controller
Annual Company Bonus
Matched pension up to 5%
Death in Service – 4 x salary
25 days annual holiday entitlement + Birthday + Bank Holidays
Salary Exchange - Holiday purchase scheme (up to 3 days)
Salary Exchange - Car Scheme
Health Cash Plan
Permanent Health Insurance
Company sick pay
Free parking
Discounted gym memberships
Free eye examinations
For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors