Posted in: Hotel/Resort Management in South West England | Posted: |
My client is seeking an experienced luxury Housekeeping Manager to oversee all aspects of housekeeping operations at this high-end coastal Hotel resort.
This role ensures the highest standards of cleanliness, presentation, and guest service excellence. As Housekeeping Manager you will lead the housekeeping team, coordinates with other departments, and maintains inventory and budget control.
This is a full-time permanent position paying between £28,000 - £30,000 depending on experience + company benefits
To apply please submit your CV or for more information please contact Steph at Winners Recruitment, Truro
Key Responsibilities:
* Team Leadership: Recruit, train, and supervise housekeeping staff, fostering a positive and productive work environment.
* Quality Control: Conduct regular inspections to ensure immaculate cleanliness and attention to detail in guest rooms and public areas.
* Guest Service: Address and resolve guest inquiries and complaints promptly and professionally, ensuring exceptional customer satisfaction.
* Inventory Management: Oversee inventory levels, order supplies, and manage budgets to ensure cost-effective operations without compromising quality.
* Compliance: Ensure compliance with health, safety, and hygiene standards and regulations.
* Coordination: Collaborate with other departments (e.g., front office, maintenance) to ensure seamless service delivery and operational efficiency.
* Qualifications:
* Proven experience in a similar role within luxury hospitality for a minimum of 4 years
* Strong leadership and team management skills.
* Superior communication and customer service skills.
* Ability to handle high-pressure situations and resolve issues efficiently.
Company benefits will include:
* Staff Development program from day one
* Well-being events and a commitment to continuing care
* Healthy and nutritious meals whilst on shift (they are a wellness Resort after all)
* Free gym membership for you, plus friends and family discounts
* 25% off Food and Beverage across the Resort for you, your family and friends
* Spa discounts
* Events throughout the year
* Uniform provided