IT Support

2

1st Line IT Support

Full Time – Permanent (Hybrid)

West Bromwich

£25,000 - £27,000 per annum (based on experience)

Our client is based in West Bromwich is looking for a 1st Line  IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers.

The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times.

Benefits

Full time – Permanent
£25,000 -£27,000 (based on experience)
Hybrid working (2 days in the office)
Monday – Friday – (9am - 5pm)
20 days + BH
Pension Scheme
Key Responsibilities

Provide a helpful professional first/second line support service to customers
Perform predefined daily/weekly/monthly maintenance checks and tasks
Log all service requests against the customer account in our Service Desk System
Progress to resolution or escalation all outstanding service requests
Perform required analysis and research to successfully resolve service requests
Keep the customer informed at all times about the status or progress of their request
Check and respond to alerts reported by our Monitoring System
Maintain network documentation for customer networks
Liaise with external technology vendors as required to resolve service requests
Personal Attributes

Excellent telephone manner
Excellent written communication skills
A passion for technology and customer service
Excellent problem solving skills
Excellent organisational skills
Skills and Qualifications

Microsoft Windows
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Internet Browsers (Microsoft Edge, Google Chrome)
Printer Setup and Configuration
Basic Understanding of Antivirus, Antimalware and Backup Solutions
Basic Understanding of Computer Hardware