Customer Service Team Leader

Customer service Team Leader

Bradford – HYBRID (2 office days)

Up to £33,000

Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.

This role will play a pivotal part within the business to ensure the best service is provided to both UK and overseas commercial customers.

Your team will be responsible for managing all customer service interactions, ensuring resolution, and delivering an exceptional experience
You and your team will oversee administrative tasks within the purchase to pay function of the business
You will provide insights and recommendations to enhance customer service
You will act as the point of escalation for customer complaints to ensure swift resolution
You will take ownership of administrative processes and drive efficiency and effectiveness
Tackle operational issues, optimising resources and demonstrating the value of shared services
Leveraging your expertise in products and supply chain processes, you'll mentor your team to deliver high quality service and drive operational efficiencies
Proactively identifying inefficiencies, you'll lead continuous improvement initiatives
Fostering a culture of service excellence, you'll inspire your teams to prioritise customer satisfaction
Providing insightful management information, you'll pinpoint trends and anomalies requiring attention

Requirements for the role

Proven track record in management roles within customer-facing environments
Demonstrated ability in investigating complaints and resolving issues effectively
Comprehensive understanding of customer operations, supply chain processes, and product knowledge
Proficiency in generating insightful management reports
Strong verbal, written, and numerical communication skills