Customer Service Representative

Customer Service Representative
We are currently looking for a Customer Service Representative to join our team.
As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing information about our products and services. You will interact with customers through various channels, including phone calls, emails, and chat messages.
Key Responsibilities:
Answer customer inquiries and provide accurate information
Resolve customer complaints and ensure customer satisfaction
Process orders, returns, and exchanges
Maintain customer records and update them as needed
Collaborate with internal teams to address customer issues
Up sell products and services when appropriate
We are looking for an enthusiastic candidate with strong communication and problem-solving skills. The ideal candidate should be customer-oriented, able to multitask, and work well in a team.
Requirements
Requirements:
Prior experience in customer service or a related field
Service Titian experience preferred
Excellent communication and interpersonal skills
Ability to handle stressful situations and difficult customers
Proficiency in using customer service software and Microsoft Office applications
Strong problem-solving skills
Ability to work in a fast-paced environment
High school diploma or equivalent
Hours needed: 11am -6pm
Benefits
Benefits:
pay $18-$ 20 hourly
Medical Insurance
Vision / Dental insurance options
Paid training time
Paid holidays and vacations (PTO starts after 90 days and grows from there)