Posted in: Telecommunications in Boston | Posted: |
Job Description
We are seeking an experienced and highly skilled IT Specialist to join our IT team. The ideal candidate will be responsible for providing tier 1 and 2 technical support to end-users, resolving IT issues, and providing excellent communication and customer service.
Responsibilities:
Provide support to end-users for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, and peripherals.
Manage and prioritize support tickets using Jira Service Management.
Escalate unresolved issues to higher-level support teams when necessary.
Develop and maintain knowledge base articles and technical documentation.
Collaborate with other IT teams to implement and maintain IT solutions.
Participate in projects to improve IT support processes and service delivery.
Stay up-to-date with the latest technologies and industry best practices.