Enrollment Specialist

Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 - $48,170.
ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS providers vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training.
The Voucher Enrollment Unit (VEU) provides childcare information, updates and assistance to support provider and program enrollment. The main task of VEU is to issue and enroll childcare vouchers to low-income families as well as to enroll, update and maintain providers and programs who are linked to these vouchers.
VEU works with CFWB Childcare Eligibility teams to confirm eligibility status of childcare cases and Human Resources Administration (HRA) Job Center Staff to enroll providers/programs who are caring for TANF children into the Automated Childcare Information System (ACCIS). VEU also collaborates with CFBW Special Referral Unit (SRU) who refers clients with child welfare cases to receive childcare vouchers.
Reporting to the Supervisor of the VEU Unit, the Community Associate/Enrollment Specialist, with latitude to independent judgment and decision-making, has the following responsibilities:
- Enroll, update, and maintain providers and programs with TANF and low-income vouchers.
- Update provider and program license, rates, capacity, social security/EIN#.
- Verify provider eligibility with OCFS and/or DOHMH
- Generate new provider and program number in ACCIS
- Conduct research in childcare databases including ACCIS, CCATS, CCFS
- Issue and email/mail low-income childcare vouchers along with enrollment package to families.
- Liaise with Provider Inquiry Unit (PIU), Legally Exempt Provider (LEP) Unit, CFWB Call Center, and other CFWB Operations units to manage parent/provider/program/children enrollment for both TANF and low-income populations.
- Liaise with HRA Job Center Staff to support enrollment of TANF parents, providers, programs, and children.
- Receive emails, phone calls, etc. from HRA Job Center Workers to assist with parent, providers/programs, and children enrollment.
- Assist walk-in clients with enrollment information.
ADDITIONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
TO APPLY:
For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# (phone number removed).
For all other applicants go to www.nyc.gov/careers and search for Job ID# (phone number removed). Click on the "Apply" button.
If you do not have access to a computer, most public libraries have computers available for use.
Only candidates selected for an interview will be contacted.