Knowledge Specialist

Description/Job Summary
The Knowledge Specialist is a central part of the team responsible for supporting the day-to-day administration and management of the Firm's Knowledge resources for our practice groups. The Knowledge Specialist will work closely with our KM Lawyers and the Associate Director of Knowledge Management to support efforts to capture and maintain client and matter profiles in the Firm's experience management solution. In addition, the Knowledge Specialist will be responsible for organizing and managing practice group intranet sites as well as knowledge repositories to make precedents and know-how available, organized and searchable.
Responsibilities/Duties
Continuously build substantive knowledge of the Firm's practice groups to identify opportunities to improve and/or add to the supported Knowledge solutions and resources
Develop working knowledge of the content and configuration of the experience management system (i.e.Litera Foundation Firm Intelligence Platform)and integrated data sources
Configure profiles and reports in the experience management system
Assist the KM Lawyers in assigning and monitoring progress on collecting client and matter profiles from attorneys in the experience management system, including maintaining a system and process for tracking and reporting on missing profiles
Build, update and maintain Knowledge content on practice group intranet sites including sharing news, articles, training materials or other relevant information
Work with the KM Lawyers to create practice specific training materials and serve as a resource to attorneys for training and assistance with accessing and utilizing Knowledge solutions and resources
Assist with development and implementation of communication strategies for knowledge management initiatives (e.g., drafting practice group newsletters, intranet posts)
Prepare and analyze metrics reports to inform support and adoption strategies and roadmap decisions for Knowledge solutions and resources
Support the KM Lawyers in managing knowledge management initiatives including capturing next steps, coordinating meetings and preparing deliverables
Ensure that all work being performed follows sound knowledge management and information governance practices
Collaborate with other Knowledge Specialists on the team to facilitate the sharing of best practices and knowledge
Support special projects and perform other duties as may be assigned by the Chief Knowledge & Innovation Officer, Director of Knowledge Management or Associate Director of Knowledge Management
Required Skills
Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel
Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills
Excellent project management skills with the ability to manage multiple time-sensitive matters in a fast-paced environment and keep projects moving forward at own initiative
Working knowledge of SharePoint, iManage, Foundation, enterprise search is desirable
Strong technical skills and aptitude
Strong understanding of business processes and the ability to define solutions to support and improve those processes
Sound judgment with respect to confidential and sensitive information
Preferred Skills
Familiarity with audio/video tools such as Camtasia for creating training materials is desirable
Advanced knowledge of Word, PowerPoint, and Excel is desirable
Required Experience
A minimum of 3 to 5 years of relevant experience required; law firm Knowledge Management preferred
Required Education
Bachelor's degree required
Details
Salary Information
NY only: The estimated base salary range for this position is $85k to $100k at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.
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