Posted in: Other in New York City | Posted: |
Company: Woongjin, Inc
Job type: Part-time
Job Description
· Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
· Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
· Provide VIP Support for Executives
· Troubleshooting and resolving all hardware, software, and network problems
· Escalate issues to third-level support teams
· Document procedures, FAQs, and inventory of assets
· Must be willing to travel up to 10 % of the time
Salary: $30 per hour
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