SERVICE BDC REPRESENTATIVE

Description/Job Summary
The Service Business Development Representative is the voice of the dealership and receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.
Responsibilities/Duties
Essential Duties include the following. Other duties may be assigned.
Receive incoming calls to the Service departments
Coordinates all service appointments; asking qualifying questions and making sure to get detail information from the customer to prepare the Service Advisor for the customers appointment
Handles telephone inquiries regarding services/maintenance and status of customers vehicle in service
Reach out to customers after Service visit to ensure customer satisfaction
Calling customers to alert them of any Recalls pertaining to their vehicle
Handles and de-escalates guests' service-related concerns
Communicating with customers that are using the Service website chat
Maintaining awareness of monthly service-related promotions
Scanning closed Repair Orders and insuring accuracy that all paperwork has been properly scanned and file properly.
Required Skills
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to pay close attention to detail when conducting all essential duties.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit; stand; bend; use hands to finger, handle, and feel; talk and hear; and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate
Preferred Skills
Positive and friendly phone voice
Great email communication skills
Team Player
Ability to work in an every changing environment
Multi-Tasker
Required Experience
6 months to 1 year related experience.Required Education
High school diploma or equivalentDetails
Must be able to work 10:00 a.m. - 7:00 p.m. M - F and every other Saturday
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit; stand; bend; use hands to finger, handle, and feel; talk and hear; and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate
Northside Auto Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.