Posted in: Other in Seattle | Posted: |
Job Description
Primary role purpose:
Based out of our Seattle office, the Systems Engineer will be responsible for the Operational Systems Engineering aspect of the GX Radio Network Subsystems, on a global scale, thus it will be covered by more than 15 ground stations to gateway traffic.
The role is essential for managing the Radio Access part of the GX radio network subsystems to fulfil the 24/7 on-call support to operations. Work with our Technology teams and vendors to bring new RAN features into operation. Test and verify any new upgrades in the lab and preproduction system. The Systems Engineer will also have to coordinate and interface externally with manufacturers, to follow up on any bug fixes and make sure the vendor support is provided promptly and efficiently to operations and engineering, to meet all the SLAs and availability requirements. The successful candidate will be responsible also, for providing operational technical support to any Network Operations, Customer Care and Business portfolio enquiry that requires UT Core Module and Network systems combined troubleshooting.
The successful candidate will have to travel periodically to the manufacturer and Satellite Access Station facilities. You will be responsible for ensuring that the system is manufactured, assembled, verified, validated and functions per the requirements of the contract, to be able to perform the following operations engineering tasks.
Key Responsibilities:
Advanced disciplinary expertise acting as functional/sector specialist
Work with Technology teams and other stakeholders to validate, test and deploy software and hardware upgrades in production
Test and validate the functionalities of the new releases before and after deploying them to production
Create procedures for Network Operations and site operators to follow and maintain proper systems behaviour
Work on resolving complex issues that may impact multiple areas
Take ownership of both internal and external relationships receiving direction in the form of objectives
On-call duty, providing 24/7 engineering support for GX Radio network, globally
Responding to Network Operations and Customer Service enquiries and provide solutions promptly
Troubleshoot any RAN-related problems (H/W or Systems), ensuring all agreed SLAs and availability figures are met
Raise support cases with vendors and manage the bug fix implementation with minimum traffic impact
Interact with vendor Development teams to validate and cascade new software and configuration settings into the live network safely
Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis
Perform preventive maintenance and maintain H/W availability for all redundancy schemes
Actively participate in RDT functionality by implementing Change Requests and preparing all sites for new s/w and patch roll-out
Support the integration and operation of the safety services (Maritime and Aero safety service) with the Radio network