پست شده در: خدمات اداری و پشتیبانی در کالیفرنیا | آخرین بروزرسانی: |
Job Description
As a Ticket Processing and Support Coordinator you will be supporting our guests, Operation Support team, our customer care department as well as our IROs. You will assist in resolving customer service issues, fulfilling of manually booked products and reporting.
In this role, you will gain valuable knowledge of the travel and entertainment products we offer. You will further develop your customer service skills as a professional, ensuring a positive and satisfying experience for everyone you interact with. You will also have the opportunity to gain insights into both the front-end and back-end operations of EBG, providing a deep understanding of how the company takes care of its customers and partners. This is a high impact role as it directly contributes to customer satisfaction and loyalty to our brands.
Duties and Responsibilities:
Handling of guest issues and escalations
Handling of fulfillment of manually booked products; including ticket transfers when applicable
Provide outstanding service to all customers; both internal and external
Assisting vendors with various reports
Maintain accurate and detailed spreadsheets
Support Customer Care, Operation Support and IROs as needed
Must provide professional support both written and verbally to customers and partners.
Must be able to take and make phone calls on a recorded line.
Must be able to perform work both remotely and in office.
Perform additional duties as assigned
This is an operational role that requires the availability to work nights, holidays, and weekends as needed.
#LI-Hybrid