Office Manager and Patient Care Coordinator

We are an innovative medical office in picturesque downtown Mill Valley. We specialize in treating complex patients with pain conditions, mood disorders, and/or addictions. We provide a high level of care to private pay patients. This position will involve a mix of financial management, office management and patient care.  A new hire would start out doing primarily patient care work learning how the office runs and then begin integrating office management over a period of a couple months. This position will be working with current office staff, a doctor, nurse practitioner, and psychotherapist, and requires an ability to be multi-faceted, organized, and empathetic.
Patient Care related tasks may include, but are not limited to:
·         Answering phones and addressing patient needs, or appropriately routing the call
·         Scheduling
·         Calling prescriptions into pharmacies
·         Completing prior authorizations and helping patients with medication/pharmacy related logistical issues
·         Documenting and relating patient messages to providers
·         Coordinating care among internal or external providers
·         Medical records requests, filing, and pulling charts
·         Explaining our services and/or treatment options to caller, patients, and family members
·         HIPPA compliance and handling all information with sensitivity
Financial Management related tasks may include, but are not limited to:
·         Billing patients or contractors for services
·         Updating billing information and keeping appropriate notes in customer ledger
·         Checking mail and depositing incoming checks
·         Posting, tracking, and paying bills
·         Pulling monthly, quarterly, and yearly financial reports for the medical director/owner
·         Coordinating with our CPA office
·         Reconciling all accounts
Office Management tasks may include, but are not limited to:
·         Scheduling office maintenance services as needed
·         Responding to and addressing intraoffice issues and complaints from employees and sub-leasers
·         Ensuring daily functions and infrastructure are running properly and efficiently (phones, internet, printer, QuickBooks, etc)
·         Improving office work flow and documenting procedures
·         Reviewing employee hours and running bi-weekly payroll
·         Ordering supplies
·         Managing employee benefits
·         Renewing permits, licenses, affiliations, and memberships required of a small business and medical practice
·         Advertising and Marketing
·         Responding to high-need or complex patient situations
Please send a cover letter that addresses your short-term and long-term goals, your schedule, and describes your relevant experience. Please attach a RESUME or resume. Applications without these elements will not be reviewed. Send all materials via email to ; do not call the office. We will contact qualified applicants for a phone interview before scheduling a meeting with the physician.
 
Pay is determined based on experience, $30-35/hr
Requirements
Minimum Requirements:
·         A team player who is also able to work independently with little supervision
·         High School diploma required, BA or BS preferred
·         Fast-learner and problem-solver with a non-judgmental attitude
·         Ability to articulate complex information clearly
·         Attention to detail and ability to track tasks until completion
·         Excellent organization and clear written communication
·         Desire to cultivate long-standing professional relationships with patients, co-workers, supervisors, and vendors
Benefits
Competitive PTO plan
Employer sponsored Health, Dental, Vision, and Life insurance
Located in beautiful downtown Mill Valley