פורסם ב: אחר ב- שיקגו | פורסם: |
To support our IT operations function we are looking for an individual who has a passion for continuous improvement and will drive client success by collaborating cross functionally throughout the business. Strong analytical skills, creativity, and tenacity are critical traits to be successful in this role.
Responsibilities
Review company policies and business processes
Recommend and update policies and procedures to improve performance
Analyze data and information to identify business improvement opportunities
Work with Production Support to identify, log, and mitigate root cause issues
Actively engage in both proactive and reactive Problem Management
Implement configuration changes
Provide configuration support to teams around the business as needed, including execution and training as appropriate
Oversee Change Management processes
Conduct audits for identity and access management according to organizational policies
Identify areas in need of metrics or monitoring and implement them
Enhance workflow and cross-departmental engagements
Requirements
Bachelors degree in related technical field or two years of relevant experience.
Experience with one or more of the following:
Salesforce, SQL, Dynatrace, HTML, Java, Content Management Systems, FTP, ServiceNow
Experience or exposure in Java, Oracle Database, or XML
Strong attention to detail
Key stakeholder management
Benefits
Comprehensive health insurance
Health savings account with employer contribution
Discounted vision insurance
Dental insurance
401(K) with employer match
Unlimited personal time off
Life insurance
Pre-tax commuter benefits
Healthy breakfast