part-time studio creative

about the part-time studio creative role:
an expert executor of quality content, the soona studio creative is a master of the soona process.
the soona studio creative needs to have a passion for digital content creation and an expert understanding of video production, photography, lighting and set design. on top of being a skilled creator, the studio creative must also be highly organized and able to juggle multiple customers and projects simultaneously.
this is a part time non-exempt position located in Austin, TX that will report directly to the crew lead.
about soona:
soona makes it possible for brands to create professional photo and video starting at $39. our studios give customers a playground for creating their content and our online platform makes it possible for any product company in the world to experience a remote shoot.
Requirements
an ideal candidate can:
produce and shoot strong ecommerce and lifestyle photo and video content
execute exceptional content that delivers on or exceeds customer needs
meets monthly revenue goals and KPI targets 
set up different lighting styles and techniques to deliver successfully on client needs
collaborate well with studio team and soona clients both in-store and remotely
creative thinking and problem solving with on-set challenges to ensure a seamless customer experience 
self-motivation, flexibility and willingness to adapt to changes
patience and the ability to maintain a professional demeanor
good listening skills and excellent attention to detail
set up the studio for a shoot with little to no direction
translate customer inputs into a successful shoot
set clear expectations with the client around the soona experience
handle client escalations and resolve problems by offering achievable solutions
translate client feedback into actionable suggestions and assist team with escalations
contribute to the holistic operation of the studio in daily tasks additional to production time, including but not limited to pre-shoot prep, equipment and prop organization, inventory assistance, and overall orderliness. 
some lifting is required up to 40 lbs.
willingness to assist where needed in addition to production time coverage
capture and edit behind-the-scenes footage of studio bookings 
has experience in:
2+ years of professional photography or videography
2+ years of customer service
Benefits
we can offer:
competitive hourly wage: $25-$30/hr (depending on experience)
up to 30 hours a week (hours may be less based on seasonality and need)
intentional culture
really badass headshots
candidates should:
send their resume and a link to their portfolio
share their favorite twitter or instagram feed in their cover letter
this position comes with a 90-day probationary period, during which both the employee and soona will have the opportunity to assess the fit and performance. this period is standard practice to ensure mutual satisfaction and success in the role. throughout the probationary period, you can expect support, guidance, and constructive feedback. successful completion of the probationary period may lead to permanent employment. we believe in providing a transparent and fair evaluation process to set the stage for a successful long-term partnership.
our hiring philosophy:
at soona, we look for representation across all intersectionalities of identities, specifically within underrepresented groups. it is these differences that push us towards innovation, curiosity, and success in our business. we believe in providing equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by laws or regulations in the locations we operate.
this means that timelines of processes may be impacted, depending on our applicant pools.