HozzĂĄszĂłlva: SzĂĄllĂtĂĄs/Logisztika itt Peterborough | Posted: |
Customer Care Administrator đ
Benefits & Perks: đ
âš Competitive salary: ÂŁ25,000 per year
âš Full-time, permanent position
âš Casual Fridays to make your workweek more enjoyable
âš Wellbeing support to ensure your mental and physical health
âš Free parking for hassle-free commuting
About Our Client: đą
Our client is a leading player in the logistics industry. They are renowned for their commitment to delivering excellent customer service and ensuring customer satisfaction at all times. Join their dedicated team and contribute to their continued success!
About The Job: đ
As a Customer Care Administrator, you will have the opportunity to engage directly with our valuable customers. You will be responsible for processing their orders, from goods in to Despatch, and addressing any queries they may have. By effectively communicating with the warehouse department, you will ensure that all customer orders and service level agreements are processed accurately and adhered to. Your exceptional attention to detail and strong communication skills will be key to your success in this role.
Responsibilities: đ©âđŒđ
đž Liaise with customers to process their orders and resolve any issues
đž Monitor and maintain daily operations of assigned customer accounts
đž Utilise and manipulate customers' own EDI systems
đž Create delivery labels and process returns
đž Review customer forecasts and advise on stock replenishment
đž Build strong relationships with customers and address their complaints
đž Collaborate with internal teams to improve cross-departmental relations
đž Ensure adherence to Health & Safety policies and procedures
Skills and Experience: â đđȘ
âš Strong communication and administrative skills
âš Excellent IT proficiency, especially in Microsoft Excel and Outlook
âš Experience in a fast-paced customer service environment
âš Attention to detail and ability to prioritise workload
âš Team-oriented and can-do attitude
Join our client's dynamic team and make a difference in providing exceptional customer care. Apply now to embark on a rewarding career journey! đ
(Note: Only shortlisted candidates will be contacted)
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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