Customer Service Officer Hybrid

Do you love helping customers? Are you a natural people person who loves being on the phone? Being a Customer Service Officer working remotely most of the time for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they finish a call with you with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes everyone to provide the service they are rightly proud of.
This is a remote working role working Mon-Fri 9-5pm with requirement to travel to their head office in Saffron Walden once a month.
The day-to-day role:
* As a Member Representative you will act as first point of contact for customers over multiple channels, delivering a high level of customer service whilst adhering to quality assurance and operational standards.
* Assisting towards team measures including but not limited to the booking of Financial Wellbeing Reviews and referrals to third party partners.
* Identifying any potential or actual customer vulnerability throughout interactions
* Deal with any complaints in a timely and efficient manner
To be successful:
* You will have excellent customer service ability.
* Be able to work independently with occasional travel to an office.
* Excellent communication skills.
Benefits:
* Recognition Scheme
* Discounts through Saffron rewards
* Annual bonus scheme
* Physical, mental, and financial wellbeing support
* Pension, Life Assurance & Income Protection
* Holiday exchange
* Staff Mortgage Benefit
* Cycle to work scheme.
and lots more....
If you would like to join a diverse and supportive employer, click the apply button now