Service Co-ordinator

Royal Voluntary Service has an opportunity available for a Service Coordinator to join our team. You will join us on a part time, fixed term contract until 31/03/2025, and in return, you will receive a competitive salary of £12.44 per hour (£22,706 FTE).

The role will be based either in our office at East Lothian Community Hospital, Alderston Road, Haddington EH41 3PF or there is the option to work from home.

About the Service Coordinator role:

To co-ordinate, deliver and promote the patient transport service, as agreed with the Service Manager.

The core part of the role is communicating with volunteer drivers and assigning volunteer drivers to journeys assisting patients to get to medical appointments.

Will also regularly speak to patients to capture details of their appointments, complete risk assessments with them, and inform them who their drivers will be and the journey prices.

This role can either be performed from home or from our office in East Lothian Community Hospital, so you should be comfortable with not always having colleagues around you in-person.

To support the activities of the Hub with regards to any tasks regarded by the Service Manager as a team responsibility.

Please see attached role profile for further information.

Hours:  25 hours per week:

Ideally Monday (Apply online only); Tuesday (Apply online only); Wednesday off; Thursday (Apply online only); Friday (Apply online only) (including 30 min break each day), however there can be flexibility as necessary around the hours/days worked.

Benefits

26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme
2 x Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
Extensive online and on the job training to ensure you will succeed in your role
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our Service Coordinator:

Knowledge

Good level of education to GCSE or Scottish Higher or beyond.
Willingness to undertake training and continued professional development.
Understanding of working within data protection laws.

Skills

Ability to provide appropriate support and supervision to volunteers.
Ability to proficiently use Microsoft Excel especially, but also Microsoft Word, Teams, Outlook. And the ability to learn a piece of software called Coldharbour.
Excellent communication skills in a range of settings including speaking to patients over the phone, liaising with volunteers in-person, over the phone and via email, and with RVS colleagues in-person, over Teams, and via email.

Experience

Knowledge and experience of recording data, monitoring and evaluating processes and maintaining databases.
Experience of scheduling or planning.
Experience of following complex processes.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our Service Coordinator please click ‘apply’ today, we’d love to hear from you!

If you are successful with your application the role will be subject to satisfactory PVG check (Adults).

The closing date for this role is 09/07/2024. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Other organisations may call this role Transport Coordinator, Project Support Co-ordinator, Outreach Co-ordinator, Care Co-ordinator, Service Co-ordinator, Community Work Co-ordinator, Activity Community Co-ordinator, or Community Wellbeing and Volunteer Co-ordinator