M365 Applications Analyst

Description/Job Summary
The Microsoft 365 Applications Analyst will be responsible for providing second line support, troubleshooting, and administration of Microsoft 365 applications. This role involves collaborating with IT teams, ensuring the efficient operation of 365 applications, and integrations with these apps and associated services within the organization. The Support Analyst will work closely with the Application development team members within the IT Department to fulfil their responsibilities. Responsibilities/Duties
Provide best practice guidelines for M365 configuration within a global organization.
Stay abreast of new releases and features within Microsoft 365.
Provide timely and effective support to IT teams for Microsoft 365 and other Microsoft applications.
Troubleshoot and resolve escalated user-reported issues, escalating when necessary
Manage and prioritize incidents related to Microsoft 365 applications and other Microsoft applications.
Document incidents, resolutions, and communicate status updates with IT teams
Collaborate with other IT teams to ensure seamless integration of Microsoft 365 applications and other Microsoft applications.
Participate in cross-functional projects and ensure best practice is followed when M365 integrations are used.
Collaborate with development teams to address user-reported issues with customizations
Assist in the implementation and enforcement of security measures for Microsoft 365 applications and other Microsoft applications.
Ensure compliance with organizational policies and industry standards
Maintain accurate and up-to-date documentation of support procedures, configurations, and troubleshooting steps
Contribute to the development of knowledge base articles for common issuesRequired Skills
Basic understanding of Microsoft 365, SharePoint services and functionalities
Exposure to Microsoft 365 applications, including Teams, OneDrive, and Power Platform
Experience with basic PowerShell scripting for automation tasks
Customer-focused with a commitment to delivering high-quality support
Detail-oriented and able to follow established procedures
Ability to work collaboratively within a team and learn new technologies quickly
Proactive approach to identifying and addressing potential issues
Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel
Required Experience
Basic understanding of Microsoft 365 applications and other Microsoft applications, services and functionalities
Familiarity with Microsoft 365 administration tasks such as GPO, configuration and security settings.
Exposure to Microsoft 365 applications, including Teams, OneDrive, and Power Platform
Experience with basic PowerShell scripting for automation tasks
Customer-focused with a commitment to delivering high-quality support
Detail-oriented and able to follow established procedures
Ability to work collaboratively within a team and learn new technologies quickly
Proactive approach to identifying and addressing potential issues
Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel
Required Education
Bachelor's degree in Information Technology, Computer Science, or a related field
Details
NY only: The estimated base salary range for this position is $125k - $150k at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.
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