Customer Service Administrator

About Us: We are a dynamic and growing company based in Kettering, dedicated to providing exceptional customer service in our industry. Our commitment to excellence has earned us a reputation as a leader in our field. As we continue to expand, we are seeking a Customer Service Administrator to join our team and contribute to our success.

Role Overview: As a Customer Service Administrator, you will be the first point of contact for our valued customers, providing outstanding service and support. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Assist customers with order processing, product inquiries, and issue resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to address customer needs effectively.
Identify opportunities for improvement in processes and procedures to enhance the overall customer experience.
Uphold company policies and procedures while delivering exceptional service.Requirements:

Previous experience in a customer service role, preferably in a fast-paced environment.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office Suite and CRM software.
Ability to multitask and prioritize in a busy work environment.
Positive attitude and a passion for delivering exceptional customer service.Benefits:

Competitive salary and performance-based incentives.
Opportunities for professional development and advancement.
Friendly and supportive work environment.
Company pension scheme.
Health and wellness benefits.How to Apply: If you are enthusiastic about providing exceptional customer service and thrive in a dynamic team environment, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role to (url removed).

We look forward to welcoming the newest member to our team and continuing to exceed our customers' expectations together