Customer Contact Advisor

Salary: Up to £23,500 + up to 6% bonus per annum

Working Location: Milton Keynes

*This role is subject to additional IDD checks*

Working hours for this role are Monday - Friday 9am - 5pm. During training there will be a requirement to be in the office 5 days a week for training purposes. However down the line will reduce to a requirement of 3 days a week in our Milton Keynes office with the option of working from home the other 2 days.

What we offer:

* 27 days annual leave (plus bank holidays) and a holiday purchase scheme

* Generous pension scheme, with an employer contribution of up to 10.5%

* Life Assurance (x4 salary)

* Subsidised private medical insurance

* Cycle to Work scheme

* Employee discounts platform, including gym discounts

* 24/7 employee assistance programme supporting your mental wellbeing

* 2 days volunteer leave

* Equalised maternity, paternity, adoption leave and pay for all new parents

"I enjoy my role as a customer services advisor. I get a sense of accomplishment in helping customers with their enquiries. Help is always on hand from colleagues and peers alike. The management are very well respected and have the interest of the company and staff to heart. They are influential role models with an encouraging attitude. There is positive ambience around the office with a warm and welcoming environment." Alastair - Customer Contact Advisor

What you’ll be doing

You will be working within our busy customer contact team to provide excellent service, mainly to conveyancers and homeowners for any general queries about NHBC and specifically to ensure the NHBC policy is in place for new homeowners.

* Handling inbound and outbound calls, emails, webchat and online queries to/from Builders/Developer customers / Solicitors / Housing Associations

* Process payment and document requests.

* Be aware of the requirements of the business and our customers and escalate matters where necessary.

* Perform daily tasks within SLA’s to help the team deliver their targets which will include, dealing with calls, emails and web enquiries relating to our online Services and processing work queues.

The ideal candidate will have

* Previous customer service skills in either an office or retail environment.

* Competency using Microsoft Word, Excel and outlook.

* Strong customer and administration skills.

* Strong written and verbal communication skills.

* Self-motivation and able to prioritise own workload and take ownership of tasks.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purposeto raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know