Office Administrator

We have an exciting opportunity for an Office Administrator to join an upbeat and dynamic team based in Poole, supporting their busy office by providing excellent customer service, handling administrative duties, and being first point of call for customers and engineers.

Full time - Permanent
Monday - Friday
£25,000 - £28,000 DOE
Fun and Friendly office
Free parking onsite
Career progression Opportunities

Responsibilities:

Handle incoming calls and emails from customers, addressing inquiries, scheduling service appointments, and providing information about services offered.
Responsible for booking in all services, call outs and installations onto company systems correctly.
Maintain accurate and up-to-date records of customer information, service contracts, work orders, and invoices using appropriate software or filing systems.
Coordinate the scheduling and dispatching of engineers, and ensuring information is liaised with engineers correctly and within a timely manner.
Facilitate communication between office staff, engineers, and management. Relay important messages, updates, and announcements to the appropriate parties.
Handle customer complaints and resolve issues in a timely and professional manner.
All other general administrative duties as required.

What we require from you:

Experience within a similar admin/coordination role (Within plumbing and drainage would be an advantage)
Able to work within a fast-paced environment and manage own workload.
Proficient in using excel, word, PDFs, CRM systems etc.
Excellent customer service skills, and communication skills via telephone and email.
Adept to multitasking and remaining organised.

INDCP