Managing Director

I am excited to recruiting a new Managing Director for a rapidly growing Community Interest Company (CIC). Their mission is to improve the health, well-being and outcomes for veterans, ex-uniformed personnel, their families, and communities. They do this by roasting and selling the best Brazilian Coffee, and investing the profits in high impact outreach programmes, education, training, and development. Working alongside their Founder you will help grow and deliver more impact in line with the mission.
Today the company operate cafes and mobile coffee vans around the region and supply coffee to companies and organisations of all sizes. You will be responsible for planning, organising, and overseeing the daily operations of this growing business in line with the strategy. You will be the one to ensure that the business is effective, well-coordinated and productive by setting clear goals, managing procedures, and coaching the team.
As the responsibility for this role is broad, you will bring varied expertise to the team. You will be required to have a thorough knowledge of the various company processes, for example new business development, procurement, operations, accounting, and talent management. Balanced with this, you will also have experience of working in the public sector, or in the 3rd sector, with the ability to navigate regulated, or governmental institutions.
The ideal candidate must be competent and able to plan many kinds of operational activities. You must be an excellent leader who can discover the most efficient ways to run the business but also be very comfortable to sometimes be hands on and support the community and team. As a growing organisation with increasing interest from national customers who have high service and quality expectations, you will need to be someone who can see the big picture and be strategic, whilst keeping an eye on detail.
Key Responsibilities include:
* Plan and monitor the day-to-day running of business to ensure smooth progress.
* Assessing, managing, and resolving problematic developments and situations.
* Setting objectives, defining KPIs and putting in place systems and processes.
* Oversee all operations and manage the team by building a highly inclusive culture that ensures team members whether they are volunteers or employees can thrive to meet the goals of the organisation.
* Consult with customers and suppliers to ensure performance levels are agreed and reached.
* Facilitate the non-executive board and ensure accurate reporting to the Founder and board.
* Build and maintain trusting relationships with key customers, clients, partners, funders, and stakeholders.
* Develop and improve production systems, delivery, and stock control – constantly reviewing the quality and always ensuring full compliance with Health and Safety, Food Safety, and industry standards.
* Ensure effective recruiting, onboarding, performance management and retention of teams.
* Oversee sales operations, HR, marketing, finance, HR, and IT activities.
* Maintain a sales pipeline and appropriate field sales resource and processes.
* Create a funding strategy that includes proactively identifying suitable contracts and grants ensuring accurate and effective reporting to existing programme funders.
* Improve and maintain financial controls and regular effective management budgeting and review.
* Create monitoring and evaluation frameworks to establish key outcomes from the outreach programmes.
* Be responsible for overseeing a partnership, marketing, and stakeholder strategy to grow engagement and income.
* Develop and ensure effective use of IT across the organisation.
* Comply with data protection regulations, ensuring that information remains confidential and is retained in line with our policies and procedures.
* Ensure compliance with all necessary legal and regulatory instruments relating to the operation of Community Interest Companies.
* Identifying opportunities and developing and implementing growth strategies.
Key Requirements:
* Proven and substantial knowledge of working within a senior leadership role with an in-depth knowledge of diverse business functions and principles.
* A track record in successfully managing teams in a fast-growing start-up or scale up operation along with excellent project management skills.
* Outstanding communication and people skills.
* Strong understanding of setting and managing budgets and interpreting numerical data.
* Experience of engagement, business development, contract management and strong commercial acumen.
* Resilient with the ability to work well under pressure with a proactive approach to identifying and raising areas for improvements in processes and performance.
* Driven and have a sense of urgency and needs to accomplish the task at hand.
* Excellent organisational skills and attention to detail with the ability to not get side-tracked.
* Working knowledge of data analysis and performance / operations metrics.
* Strong analytical skills and the ability to solve problems.
* Adaptable to change, as the business grows, so will the systems and staff. Change is inevitable and we are interested in people who see this as an opportunity.
The role is based at their Suffolk based HQ alongside their Founder and part-time hours could also be considered. The role offers at salary of up to £65k + 25 days holiday + pension + the opportunity to make a major impact in the next stage of their growth journey.
The role would suit someone who has previously operated as a Managing Director, General Manager or CEO of a smaller business or worked in a senior leadership role in Commercial or Operations management