Administrator

Switched On London has an exciting opportunity for an enthusiastic experienced Administrator looking for a new challenge, within a busy, fast-paced, and varied role where you can provide excellent customer service skills and support to our growing team.
We are looking for the right individual to join our Admin team immediately at our office based on Garratt Lane close to Earlsfield Station, SW18. Ideally the candidate lives within a 5 mile radius of Earlsfield.
The Role:
* Scheduling and allocation of work requests to the best team member suitable for the task, depending on individual skill sets.
* Use reporting tools to identify any outstanding jobs and take action to get them completed in a timely manner.
* Main tasks will include taking phone inquiries and making follow-up calls efficiently and with confidence.
* Drawing up initial invoices and taking payments from clients.
* Following up on quotations to arrange jobs and secure new business.
* Effectively and securely managing a key tagging system.
* Communicate with internal departments, contractors, and suppliers.
* Source and order parts, adhering to purchasing procedures.
* Reporting on various working activities, feeding back to Office Manager and Directors
The Candidate:
* Exceptional communication skills, both written and verbal.
* A passion for delivering outstanding customer service with drive, enthusiasm, energy, and most importantly, an unshakable commitment to standards.
* Ability to quickly build relationships and credibility with owners, internal teams, manufacturers, and suppliers.
* The role requires time management and organisational skills, with the ability to use own initiative in problem-solving, challenging performance, and driving improvement through change.
* Strong negotiating and liaising skills.
* The ability to work with pace and accuracy.
* Computer literate and confident in IT systems including MS Outlook, Word, and Excel.
* Prior use of CRM system (Commusoft) and Zendesk advantageous but not essential- training to be provided.
What will you get in return?:
You will be entitled to a highly competitive salary and a great range of benefits including:
* Potential of Hybrid working for non-field associated roles
* Auto-enrolment into our pension scheme
* Cycle to work scheme
* Training and development opportunities (including day releases for studies)
* Company equipment tailored to your role (laptop, mobile, additional screens, company vehicle)
* Regular Social Events including Summer Party and an Annual Christmas Event
* Employee recognition rewards
* Bonus scheme
How to Apply:
If you are interested in our Administrator role, please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV directly to [...]on