Benefits Administrator

Job Description
The Benefits Administrator is responsible for supporting HR core operations by serving as the subject matter expert of benefits plans, programs and policies. This role will actively interact with managers, employees and third-party administrators (TPA) to ensure timely, accurate and quality service delivery. Plan and schedule employee communication and ensure recordkeeping and files are organized and compliant. Benefits and HR knowledge, teamwork, process-orientation, relationship management, responsiveness, and effective communication, as well as attention to detail are critical aspects of this role. 
Serve as the primary point of contact for managers, employees, HR, and Payroll for all benefits inquiries. Responsible for and follow-up on all Benefit Hotline and Email box inquiries. 
Manage the enrollment process for all benefit plans: medical, dental, vision, 403B, flexible spending accounts, long term care, life insurance, legal plans, ancillary plans and any new benefits plans.  
Responsible for the benefits presentation for newly eligible employees, ensuring PowerPoints, benefits packets and enrollment procedures are up to date and presented to staff in a clear and consistent manner.  
Support the annual benefits open enrollment process, including staff communications, employee self-service portal review and approvals, and benefits website updates. 
Provide oversight and administration of Businessolver benefits administration tool. 
Develop relationships with TPAs and work with them to resolve issues. Coordinate resolution of benefit issues with broker’s Benefit Advocate Center. 
Monitor plan eligibility and other restrictions to ensure compliance with plan provisions and government requirements. 
Complete regular billing reconciliation, data audits and reporting. Ensure accuracy of all benefits functions, including eligibility, enrollment, reporting, terminations, 401k and daily life event processing/clean up. 
Oversees the administration of COBRA and works with vendor to resolve potential issues. 
Maintain up-to-date knowledge of laws, legal rulings, regulations, general HR practices and agency policies. 
Assist HR Operations with coordination of on-boarding processes, payroll change notices, separation notices and benefit enrollment changes and serve as trained backup for assigned HR Operations functions. 
Participates in departmental special projects and new initiatives, as appropriate.