Geplaatst in: Administratief en ondersteunend in Zuid-West Engeland | Geplaatst: |
18 Rec recruiting for a Tenant Liaison Officer for a Tier 1 Contractor. The role is to be the first point of contact between the client teams and the residents, to ensure the residents are informed at all stages of the works due to take place in their homes. The TLO will also deal with customer complaints and provide support to vulnerable residents.
The role is customer facing and full time on site (no hybrid working). A full driving licence and a car is required as the properties are spread out and the candidate will be required to travel between properties.
* Full Driving licence and CSCS required
* To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives.
* Develop strategies with the involvement of Clients / Resident’s Associations / residents, ensuring the projects objectives are met.
* Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared.
* Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment.
* Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings.
* Managing the impact of the works on neighbouring residents, occupiers and users, at all times.
* Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc.
* They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards.
* The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks
Benefits
* £18ph
* Mileage and expenses will be paid weekly timesheets.
* All IT equipment & branded PPE will be provided.
Please submit and up to date CV or speak to Sandra at 18 Rec for more information