Quality Coordinator/Patient Advocate

This position is responsible for promoting and maintaining positive relations with Desert Parkway internal and external customers. 
Assists management with patient and patient family complaint/resolution programs
Interacts with physicians and staff in identifying and resolving issues
Provides staff support for the activities of the department as it relates to resolving and tracking patient issue(s)
Assists in chart and video audits when requested/needed; assists with Regulatory Surveyors
Creates tools for audit process, performance metrics and reports
Requirements
High school, GED, or equivalent required
Bachelor’s degree preferred in Behavioral Science or other related field
Minimum two (2) years previous experience strongly preferred
Knowledge of Federal, State and Regulatory policies, rules and guidelines
Critical thinking, problem solving, decision-making
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, and Excel
Benefits
A full benefits package is available the first of the month following just one month of employment!
Desert Parkway offers competitive benefits to include:
Medical insurance (three plans to choose from)
Dental insurance (two plans to choose from)
Vision insurance
401K Retirement Plan
Healthcare spending account
Dependent care spending account
PTO Plan with vacation premium pay
Discounted cafeteria meal plan
Life insurance (including plans for spouse and children)
Short- and long-term disability (with additional buy-in opportunities)
Pet Insurance
Identity Theft Insurance