Publisert i: Sosiale Tjenester/Mental Helse i Leicester | Posted: |
We have a fantastic opportunity for a Renal Transport Relationship Manager to join our team based in Leicester, with travel to other bases and renal sites as required
The role of the Renal Transport Relationship Manager will be to recognise and work within the values of EMED and display high standards of integrity and professionalism towards colleagues and patients, always ensuring a welcoming and friendly attitude.
You will develop a rounded understanding of the Leicester, Leicestershire, and Rutland delivery model, develop and maintain positive working relationships with all delivery functions.
What benefits can you expect?
* £24,258 Annual Salary
* Permanent, full time – 37.5 hours per week.
* 28 days (Including bank holidays) Paid annual leave entitlement.
* Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
* Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
* Unlimited mental health consultations.
* Unlimited physiotherapy consultations.
* Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
* Financial guidance re retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
* Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* The EMED foundation, to provide support to colleagues and our local communities.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
* Flu vaccination (through an internal campaign in Autumn/Winter)
Other duties include:
* Being the point of contact for escalation for your designated Renal units (Leicester, Leicestershire, and Rutland) if they fall into a bed crisis, patient’s queries, risk assessments among other things.
* Ensure appropriate resourcing to adhere against contractual Key Performance Indicators through identifying and actioning recruitment and retention of core staff.
* Ensure appropriate third-party management inclusive of maintaining effective relationships, ensuring spend is within specified budget amounts, sharing feedback from patients and department staff.
* To maintain positive relationships with the Renal unit, hospital wards, outpatient units, discharge lounges and bed managers.
* Handle informal complaints or issues patients or staff bring to your attention, ensuring action is taken de-escalate a complaint and the patient is satisfied with the action taken.
* Provide patient sign posting patients to necessary support and information both EMED and the trust can provide.
* Take part in the implementation of actions to ensure learning is implemented to make the necessary improvement to service delivery.
* Take part in internal and external audit/inspection of services to providing evidence and information to support the process.
* Provide services using all risk assessments to maintain the safety of colleagues and patients.
* Establish EPRR network within Leicester, Leicestershire, and Rutland and provide representation on behalf of the contract operational management team.
To be considered as a Renal Transport Relationship Manager, you will need to be:
Experience of working in a healthcare / hospital setting.
Comprehensive IT skills.
Able to build, strengthen and maintain stakeholder relationships
Organised approach to work
Excellent communication skills
Conflict resolution skills
Excellent attention to detail
Remain calm under pressure
Work successfully as part of a small team
Patient focused approach
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all