Publisert i: Kundeservice/Call Centre i Scotland | Posted: |
We are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.
Job Title: Home Claims Handler
Start Date: ASAP
Contract Length: 7 months
Pay rate: £13.14 per hour (£23,900 per annum)
Location: Perth - free parking available
Hours: Working a minimum of 35 hours per week
Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period.
Successful candidates will be required to pass both a disclosure and credit check
Key Responsibilities:
* Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system.
* Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day
* Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area
* Update systems with call details so demand can be captured and analysed
Key Skills and Requirements:
* Previous customer service experience is essential
* Experience of dealing with high call volumes is advantageous
* Customer focussed with an empathic nature
* PC literate with excellent data entry skills
* Excellent written and spoken communication skills
* A flexible attitude to working practices
* Be a good team player