Publisert i: Ingeniørarbeid i Detroit | Posted: |
Job Description
Responsible for the delivery, follow-up, and maintenance of products/technical solutions for North American customers of the company.
Responsible for on-site installation and product adjust during the product delivery phase.
Conduct project evaluation and analysis based on customer needs, and provide corresponding solutions.
Cooperate with sales person to provide pre-sales product technical presentation, product demonstrations, and answer technical questions.
Provide professional services to local customers, handle any abnormal situations during product using, identify and solve problems;
Collect and summarize customer needs, after-sales technical feedback data, and provide timely feedback to relevant responsible persons to assist in improving the product system;
Based on customer needs, compile technical documents and provide feedback to the company's product and R&D teams for requirement changes.