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At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We seek an enthusiastic, confident leader to join Verve's retail management team in Santa Cruz as a Cafe Manager. Join us and Live with Verve!
Key Responsibilities:
Oversee retail staff and café operations
Possess an in depth knowledge of Verve products, principles, and policies
Ensure outstanding customer experience and superior product quality
Strive to exceed café’s financial goals
Duties:
Develop a motivated team committed to delivering premium products and excellent experiences
Promote teamwork and robust, positive communication among staff
Build deep and rich relationships with the cafes regulars and guests
Set up delivery schedule
Lead a customer-focused cafe experience by modeling and coaching outstanding hospitality at every opportunity
Actively monitor drink and food quality and help ensure drink and food standards are being met
Create weekly cafe schedule
Manage multiple revenue drivers within a single space
Enthusiastically drive top line and support key marketing initiatives
Proactively manage bottom line and continuously develop and implement cafe and company efficiencies
Facilitate and execute employee review process
Ensure that all employees are trained and performing to VCR standards
Maintain cafe equipment and schedule regular maintenance
Keep cafe immaculately organized and clean at all times
Follow disciplinary protocol outlined in the VCR Handbook
Recruit and interview candidates as needed to maintain a stellar staff
Control costs without compromising standards and customer service
Develop and implement strategy to exceed cafe top and bottom line financial goal
Requirements:
Must love coffee
Previous P&L and management experience required
Prior kitchen experience preferred
Excellent verbal and written communication skills
Outstanding organizational, planning, and time management skills
Must have customer-focused attitude
Ability to model teamwork and lead a team
Must be approachable, mindful, and positive
Solid management and problem solving skills
Ability to give and receive constructive feedback in any given situation
Benefits:
All employees qualify for paid sick days
Mentorship and positive work environment
Free coffee with each paycheck
All employees receive a 30% discount on all merchandise, whole bean, beverages, and food items
Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area.
