Client Services Director

Client Services Director

Salary: £50,000k - £55,000k

Full time permanent

Location: Sheffield

Multi-Channel – Global Brands

Immediate hire

Our client is a market leading organisation and this is an excellent opportunity to join in a Client Services Director appointment. This is a new role to the business and you will be able to add real value to internal processes & customer service managing a large team in a fast-paced shared services department.

Key Areas: -

• Team / People management

• Customer service team management – fast-paced – muti channel

• Efficiency improvements - continuous business improvement managing risk

• Account Management – Global Brands

• Customer partnerships – relationships

• Maximising commercial opportunities and contract growth

• P&L, costings analysis – performance of client accounts

Responsibilities

* Team management + HR, coaching & development - mixed roles & levels

* Strong personal customer service administration skills with multi-clients

* Operational delivery, strictly adhering to deadlines / KPI’s & service agreements by communicating expectations to team members, setting goals, motivating team members

* Offering team support / advice and coaching

* Ensure that appropriate controls and monitoring are in place to assess compliance. In particular, manage an internal regulatory compliance framework to ensure we have the correct mechanisms in place

* Liaise with end clients and attend client facing meetings to support the key account management team

* Play a key role within the overall management team as key member driving compliance and quality across the business embedding it within the culture.

* Provide guidance and support to stakeholders across the business

* Constantly increase your product knowledge to ensure you are a product ambassador

* Strong personal customer service skills with multi-clients

* To creates an atmosphere centred on delivering superior service for both internal and external customers

* Price negotiations, sales forecasts, and price increases.

* Contribute to the sales growth of the existing Commercial Accounts through effective and pro-active management of the relationship to achieve long-term growth and profitability, thereby consistently achieve value, volume and margin targets.

* Deal with existing customers with regards to on ongoing and new projects – pricing / model specification / complete project management.

Ideal Experience Required:

• Strong team manager

• Excellent attention to detail & Strong problem-solving skills

• Excellent communication & stakeholder management + Client facing skills