Publicerade inlägg i: Administration, Kontor, Reception i London | Posted: |
Job Title: Customer Experience Coordinator
Location: Swanley, South London
Job Type: Temporary to Permanent, Full Time
Total Salary: £26,935 per annum
Hours: Monday to Friday, 8:30 am – 5:00 pm
Exciting opportunity for a Customer Experience Coordinator to join our team in Swanley, contributing to positive customer interactions in the restoration and construction industry.
Duties:
Strong communications skills both verbal and written.
All actions to be outcome driven.
Good organisational skills and housekeeping
Team player and able to work on own initiative and self-motivation.
Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
Book appointments for both reactive and planned works for trades.
Supporting customers with choosing their material choices for reinstatement works.
Interim invoicing for reinstatement works.
Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
To provide outstanding customer service always, remaining courteous and professional.
Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
Understanding of all contracts you are responsible for.
Appointing and issuing purchase orders and communicating with suppliers as and when required.
Adhere to & ensure compliance with BELFOR Health & Safety, Environment & Quality procedures for your local branch.
Qualifications:
Previous experience in customer service or administration.
Strong organizational and communication skills.
Training:
2 weeks training starting from May/June, 2024, in Tamworth, Staffordshire - all expenses paid for!
Note:
A DBS Check will be undertaken during the first 2 weeks of employment.
Benefits:
28 days holiday (including bank holidays) and other additional benefits.
How to Apply:
For more information or to apply, contact Zana at (phone number removed) or . Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and be part of shaping positive customer experiences in the restoration and construction industry