Marketing Administrator

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Global Medics, Litmus, Medacs Healthcare, Chadwick Nott and Tate.

Sound like something you want to be a part of?

Here's what you need to know about being a Marketing Administrator within our Marketing Team to support equally across all of our brands.

As a Marketing Administrator, you will be responsible for the fast, effective and accurate marketing support required by brand recruitment and client service delivery teams, prioritising continuity of job board advertising services as a critical support role.

Some of your day-to-day responsibilities as a Marketing Administrator will include:

Actively measure, facilitate, and encourage the use of paid job board resources across operational teams.
Ensure timely and accurate renewal of job board contracts for the brand under your responsibility.
Proactively manage brand reputations on social channels and customer review sites.
Maintain the accuracy and effectiveness of brand online listings.
Promptly respond to and resolve marketing support requests, including routing complex or specialised support requests to relevant members of the wider marketing team.
Answer and assist with frequently asked questions, directing brand stakeholders to relevant marketing assets, tools, and processes.
Maintain the highest quality representation of the brands across all marketing activities and channels.
Build trust in yourself and the wider marketing team through your highly responsive, knowledgeable, and supportive marketing service.
Provide marketing support to the wider marketing executives as and when needed for larger marketing projects.
Identify and share any opportunities for the marketing team to improve the self-serve capability of recruitment teams.
Timely triaging of reputation risks to Marketing Director.
Fast response and resolution to marketing support tickets.
Maintain positive and productive working relationships with team-mates, RSS Global colleagues and marketing suppliers.

Measures of Success:

Continuous job board advertising services achieved for elements of service delivery that fall under your control
Achieve >90% response and resolution SLA targets on marketing support requests
Customer satisfaction as judged by colleagues and brand customers
Clear and effective communicator as judged by colleagues

About you:

Excellent organisation and time management skills
Logical work practises and communication style
Great communicator both verbal and written
An interest in marketing is desirable however this role will suit a capable administrator
Exceptional customer service skills, able to manage expectations accurately and effectively
Comfortable with making phone calls to others when urgency necessitates an alternative to email
Confident with own initiative
Logical problem-solver who knows when to ask for help
Comfortable working and building rapport with stakeholders in a remote-working environment
Positive and hardworking disposition

Support for people new to Marketing and/or Recruitment:

Full training will be given for every single aspect of this role but you must have had previous work experience in an administration/marketing or recruitment based role
Training guides both written and video are available for most aspects of this role

Some of the Benefits, Training and Development we offer:

Remote/home-based role with the flexibility to travel to our Head Office in London on a monthly basis
Salary of up to £25,000 dependant on experience
Your Birthday off with the option to buy additional holiday
25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days
Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job
Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app
Wide range of flexible and lifestyle benefits

RSS Global brands support the needs and ambitions of clients across the commercial, legal, catering , financial, healthcare, industrial, logistics, manufacturing, professional services, public sector and retail sectors.

RSS Global is part of Twenty20 Capital's group of investment brands. Having navigated over three decades of economic terrain, Twenty20 Capital is the 2nd largest staffing firm in the UK and a top twenty player in the Global market.

We are proud to be a Disability Confident Employer. Therefore, we encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.

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