Account Manager

The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts cover an extensive range of engineering services.

We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.

Due to continued business growth, we are recruiting for two Account Managers to join our growing Sales Team, in our Electrical division. As an Account Manager you will become a dedicated point of contact for a portfolio of mid-sized contracts. 

Who we work with is everything to us, our relationships with customers and brokers really matters. We love working with people who think like we do and as an Account Manager, your day will involve building and developing sustainable relationships with some of our key customers. You will gather and process information from which you make informed decisions and positively contribute to the delivery of targeted business results, supporting profitable growth, rate, retention, training and additional services.

The ideal candidate for this role will be based in the North West, with access to our Preston office as this is an office based role.

What will I be doing?

Typically the job will involve interacting with customers across our broker and direct client portfolio. You will spend the majority of your time applying a range of negotiation techniques to drive revenue while proactively identifying ways to improve the customer experience. You will use your relationship management and strong communication skills to deliver brilliant customer service.

Owning and taking accountability for dealing with customer queries within your portfolio of contracts through to resolution (within your levels of authority)

Following agreed processes and procedures to ensure customer service standards are consistently achieved

Develop systems knowledge and understanding in order to deliver the highest quality of customer service

Using your influencing and negotiation skills to generate leads/business opportunities to support our strategy and expand client relationships

Managing customer interactions in an efficient, courteous and timely manner to achieve a high standard of customer satisfaction

Managing and resolving complaints within own license level to maintain quality and continuity of relationships

Managing customer expectations while proactively identifying and pursuing up-sell and cross-sell opportunities

Planning and managing your own work load, taking into account changes in customer priorities

Adapting quickly to change in volume of demand, operating process and technologies

Becoming a recognized expert in applying best practice across all core tasks

What makes BES Group a great place to work? 

Our people and our customers come before everything else and that will never change.  Knowing we always do the best job we can with absolutely no compromise means everything to us.

If you work for us, you will get the below and, so much more: 

Salary up to £33,000 (depending on experience)

Sales incentive plan - opportunity to earn on top of your salary

£5500 car allowance 

A comprehensive training programme

Opportunities for progression

25 days annual leave plus bank holidays

A day to celebrate just you, with your birthday off!

The support of a superb employee assistance programme

Up to 10% pension

The option to buy and sell holidays

Electric vehicle salary sacrifice scheme

Opportunities to attend volunteer days

Company contribution to charity fundraising you participate in; we want to support charities you are passionate about!

Employee Suggestion programme; because we value input from everyone in the BES Group

What experience do I need?

Our team consists of the best Account Manager team members, you just need the right attitude and aptitude for what we do! You will be an excellent negotiator, and offer lots of experience supporting large corporate customer groups.  

You will:  

Offer experience of working directly with a variety of customers and within the customer environment (Sales Support or Account Management experience within Engineering, Inspection or Insurance is an advantage)

Demonstrate the ability to consistently achieve targets, ideally in sales or customer retention 

Excel in relationship building owing to your strong communication skills

Show confidence in negotiation

Have lots of enthusiasm to deliver an exceptional customer experience, every time!

Great organisation skills, with the drive to complete tasks accurately and on time

Naturally, you will have excellent attention to detail as you will be working with large amounts of data (having strong Excel skills and experience of using MS Dynamics would also be an advantage)

Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest

Be reliable; There’s something about being dependable that we all think matters

3 years or more experience of account management with contract values of £50k - £1m

Next Steps

To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

We want to inspire everyone to see how important safety is and we expect the same from our people.  And if you’re on the same page as us about that and you’ve got the right skills, experience and attitude, you’ll fit right in.  Simple.  We’re all about diversity and inclusion and that means we want our people to be themselves.  We’re delighted to be an equal opportunities employer and that will never change!

BES Group, Your Safety, Our Focus